IT SERVICE TRANSITION
How we helped
The senior management team at Ginger Pig engaged with our sales and account team to agree an IT service provision that was both fit for purpose and cost-effective.
During our initial assessment, our team listened to the customer’s existing challenges and identified the service pillars and processes that would form the foundation of our exceptional customer service.
As part of our service commitment, we deliver dynamic insights and monthly service reports, ensuring accountability and alignment with the business expectations for IT performance.
We transformed IT into an enabler for the business, by collaboratively designing and agreeing an IT roadmap driving cost savings, technology enhancements, security improvements, and streamlined working practices.
THE CUSTOMER
THE CHALLENGE
The customer required improved IT Support across the business and were therefore seeking a new IT Partner that could deliver exceptional IT Support and provide peace of mind that data was secure and users were able to focus on their day to day tasks, without being hindered by IT systems and processes.
The service transition also needed to be risk-free to guarantee no business impact or system downtime during the transition of technology and support services.
THE OUTCOMES
COMMUNICATION: IT communications across the business are now regular and standardised, providing a critical voice for IT and engagement with the whole business.
COST EFFICIENCY: We provide flexible support costs in line with the seasonal nature of headcount within the hospitality sector.
REPORTING: We deliver full transparency of the IT service performance and costs every month, ensuring the customer has no surprises when it comes to budget.
ROADMAP: As part of the service we delivered an IT roadmap to focus on key areas of IT and demonstrate a return on investment in cloud and security services.
Schedule a call with one of our team to discuss how we can help your business.
